Repair warranty
What's covered, what's not, and what to do if you have an issue.
We stand behind our repairs. If a repair we've carried out develops a fault, we want to know about it and we'll make it right.
What's covered
Our repairs carry a parts and labour warranty covering defects in the replacement part or in the workmanship of the repair. Specific warranty period and terms are confirmed at the time of repair — ask us when you drop off.
If a covered fault develops within the warranty period, bring the device back to The Fone Club and we'll assess and rectify the issue at no additional charge.
What's not covered
- New damage to the device caused after the repair (drops, liquid damage, etc.)
- Faults unrelated to the original repair
- Damage caused by third-party modifications or attempts to repair the device after our repair
- Software faults not caused by hardware we replaced
No fix, no fee
If we can't complete a repair, you won't be charged. This applies to all hardware repairs. Diagnostic work on quote-only repairs is discussed with you upfront before any charges apply.
Contact us
If you have a concern about a repair, call us on 0452 508 594 or bring the device back to Shop 18, Majura Park Shopping Centre, Canberra Airport.
Need a repair or have a question?